Frequently Asked Questions:

Q1. –  Is your shipping & handling (s & h) costs being incorporated into the item cost?
A. – Yes, it is being incorporated into the item cost so as to reduce the hassle of calculating shipping charges for different regions on every purchase. We derive a standard flat shipping & handling rate that applies to worldwide delivery and is justifiable because of the  consideration of the package weight, delivery destinations and secure delivery mode used.  Please be rest assured the s & h rate is maintained at a reasonable and affordable rate.

 Q2. – Is there anymore hidden costs after I make the purchase online?

A. – All the necessary costs are specified on the website wherever required. There is no hidden cost and in case on  bulk purchase, we will communicate with potential buyer on the costs before closing the deal. This is to avoid pro-sales disputes and misunderstanding.

 Q3. - Is there combine shipping & handling (s & h) charges if I order more than one item?
A. - Combined s & h only applies to quantity 5 pcs and above.  However, we sell different kinds of items, thus, the combine charges are different, so do check with us the combined s & h for further details.

 Q4. - How soon or how long will I get my ordered items?
A. - Upon payment receipt & cleared, the item will be shipped to your stated delivery address within 7-12 working days for regular air mail posting; 10-16 working days for registered mail & Speedpost air parcel; other deliveries such as by sea or by surface mail will take a longer time, estimated 6 – 10 weeks. Please add 2 - 4 weeks on top of the above delivery time for pre-ordered items. To request for speedy delivery between 3 – 5 working days, courier service such as DHL/ Fedex/ UPS etc. can be arranged on the condition that buyer is willing to pay higher costs for this kind of delivery.  Customers will be informed via email upon items sent.  For registered mail & Speedpost air parcel, item tracking no. will be provided for checking the delivery status online.

Q5. - Can you ship to my country?
A. - We ship worldwide except unspecified regions and with some limitations to some countries. Due to strict local custom policies, please check whether your custom will accept our shipment before you place your purchase.

 Q6. – Can you use a different method of shipping to save me money? such as local pickup, buyer¨s appointed courier service etc.?
A. – We' are sorry we do not accept local pickup and other methods of pick up as all the orders are processed online and the schedule/ methods for item delivery are arranged in such a way that at lease 99.99% delivery efficiency is obtained. Any alternate requests to use other delivery methods by buyers may disrupt the current delivery efficiency.

Q7. - Is there a discount if I order more than one?
A. - The selling price which we keep it as low as possible, is in fact the discount, so you are best off trying to buy the item fast before it is sold out.  However, we do give discount on a case-to-case basis subject to the number of items and the total selling cost (normally for bulk purchase).

Q8. - Why haven't you responded to my emails which I sent you earlier?
A. - We respond to every single email that we get within 1-3 days.  Check your junk mail or spam mail.  Our emails sometimes end up there.

Q9. - What kind of payment mode/ methods do you accept?
A. – Please refer to my payment methods on our website for further details. We prefer PayPal for worldwide transactions, but Western Union, money order or fund transfer are acceptable for those without Paypal.

Q10. – Are your items original/ genuine?
A. – We only sell genuine items, such as DVD, VCD, clothing, toys, books, collectibles etc.